Copyright: Copyright © 1997 Quarterdeck Corp. All rights reserved.
Citation: Copyright © 1997 Quarterdeck Corp. All rights reserved.


How to uninstall a Quarterdeck product
To uninstall a Quarterdeck product:

1	Click here [image] to open the Add/Remove Programs applet.

2	Click a Quarterdeck product from the Installed Programs list box.

3	Click the Add/Remove check box.

4	Follow the on-screen instructions.


Cannot find the Add/Remove Programs applet!

For an unknown reason, the Add/Remove Programs applet could not be found. If there is nothing wrong with your Windows system, you may be able to access this applet from the Control Panel. Click here [image] for further instructions.


To uninstall a Quarterdeck product manually:

1	Click Start, point to Settings, and then click Control Panel.

2	Double-click Add/Remove Programs. If you do not see the Add/Remove Programs icon in the Control Panel, please contact Technical Support.

3	Click a Quarterdeck product from the Installed Programs list box.

4	Click the Add/Remove check box.

5	Follow the on-screen instructions.


About Quarterdeck Technical Support

As a registered user, you receive a wide variety of support services, including:

90 day free Live Technical Support

early notification of upgrades

special offers on Quarterdeck products

Click here [image] for details on these and other support services.

To be eligible for technical support, please send us your product registration card as soon as possible. Your registration serves as proof of ownership for this Quarterdeck product. Alternatively, you can register online via our Web site at http://www.quarterdeck.com/register.

Quarterdeck's Technical Support offerings and policies are subject to change without notice.


Free automated support via 1-800-ROBOTECH
Free automated support

For fast and effective support at no cost, try our toll-free, automated technical support information system by dialing 1-800-ROBOTECH (1-800-762-6832). You will get the most out of your Quarterdeck product, and receive tips and tricks that can save you valuable time. Navigation is easy [image] just listen to the instructions that tell you what keys to press on your touchtone phone. 1-800-ROBOTECH is available 24 hours a day, 7 days a week, including holidays.


Technical Bulletins and Product Information by Fax

Q/FAX is Quarterdeck’s free, 24-hour, outbound automated fax service, featuring technical and product information, as well as upgrade notices. Q/FAX is a great place to start if you want information about your Quarterdeck product faxed to you for review at your leisure. To use Q/FAX, call (800) 371-4566 or (573) 499-4556 and follow the voice menu.


Online Technical Support on our Bulletin Board System

Our BBS provides access to all technical notes, product and upgrade bulletins, patch files, and downloadable utility programs relating to our products. Just call (537) 875-0503, and be sure to set your modem for 8-bit word length, no parity and 1 stop bit.


Online Technical Support on our FTP site

We keep all our technical information, product patches and updates, and technical bulletins on our Internet FTP site. To reach our FTP site, FTP to quarterdeck.com, log in as anonymous, and use your e-mail address as the password. You can obtain a list of files available for FTP access by downloading the file index.txt from ~/pub.


Live Technical Support
Live Techical Support

We have invested in providing you with the finest self-help tools available to meet your technical support needs. We feel confident that by using one of the support options or the included Help files and user guide, you will be able to resolve issues quickly. However, if the support options do not provide you with the assistance you need, Quarterdeck provides you 90 days of free telephone technical support. This period starts on your first phone contact with our Technical Support department. This service is best utilized if you have installation problems. To talk to a technical support specialist, call (573) 875-0932; please have your Quarterdeck customer number or product serial number available. You can dramatically reduce the amount of time it will take to troubleshoot your problem by being at your computer when you call. Be ready to give the technical support specialist the following information:

The version of the Quarterdeck product you are using

Your operating system

Your hardware, including any modems or network hardware

The exact wording of any error message that displays

A description of what happened and what events happened leading up to the problem

A description of how you attempted to solve the problem

Quarterdeck Priority Support

For priority access to a technical support representative, call the Priority Support Service at (800) 339-1136. Priority Support is available for a fee on a per-incident basis. An "incident" is defined as a single distinct issue with a Quarterdeck product and the reasonable effort needed to resolve it. For more information, please call Priority Support or visit the Quarterdeck Technical Support Web site at http://support.quarterdeck.com.


Online Technical Support on CompuServe

Quarterdeck's CompuServe forum maintains a complete library of technical bulletins, compatibility updates, and enhancement utilities. In addition, the extensive public discussion area is full of great tips and tricks. From within CompuServe, type GO QUARTERDECK.

Quarterdeck offers an introductory membership to CompuServe that includes ten free hours of use and a complimentary subscription to CompuServe magazine. To obtain your introductory membership, just call (800) 524-3388. Ask for representative #372.


Online Technical Support on the Internet

We have put a lot of effort into making sure you get the most up-to-date information available about known issues and solutions with Quarterdeck products. As soon as we discover a new issue with a Quarterdeck product, you can be certain that we will post it directly to our support Web site. In fact, by accessing our support site first, you will save time by using the same information a Quarterdeck Technical Support representative would use to help you! To access our support center on the World Wide Web, just point your Web browser to http://support.quarterdeck.com

You can also use our powerful search system to view Frequently Asked Questions (FAQs), the Knowledge Base of known product issues, and program patches and updates. You can even interact with other Quarterdeck product users in one of our many Technical Support Forums, which enable you to post messages and receive responses from other users. To participate in our Technical Support Forums on the World Wide Web, just point your browser to http://forum.quarterdeck.com


End User License Agreement

NOTICE: Please read this End User License Agreement (this "Agreement"). If you install or use the Software (as defined below), you will be legally bound by this Agreement. If you do not want to be bound by this Agreement, you must promptly return the Software, all accompanying documentation, and all other accompanying written materials in the original packaging to the location where you obtained them for a full refund. If you do not accept this Agreement, you may not copy, retain or use the Software. The term "Software" shall mean this software product and any corresponding error correction(s), minor modification(s), or minor addition(s), if any, that Quarterdeck makes publicly available at no charge.

1.	 License Grant. Quarterdeck Corporation ("Quarterdeck") grants you a nonexclusive license to use the Software, as follows:

Except as stated below, you may install the Software on only one computer. If the Software may be used from any computer or terminal other than the computer on which it is installed (whether because the computer on which it is installed is part of a network or for any other reason), you must license a copy of the Software for each computer or terminal from which the Software may be used. For example, if ten computers or terminals have access to the Software on your network, then you must license ten copies of the Software solely for use on that network. However, multiple users may share the Software to work collaboratively on the same document or data at the same time without licensing multiple copies so long as the Software is resident on only one computer and may not otherwise be used from another computer or terminal.

If you regularly use more than one computer (such as an office computer and a home computer), you may install the Software on each of them so long as the Software is never used on more than one of the computers at the same time. If you want to allow the Software to be used on more than one computer at the same time, then you must license a copy of the Software for each computer.

You may make a reasonable number of back-up copies of the Software. The back-up copies may be used only to replace an unusable copy of the Software. You must destroy any copies of the Software that are replaced by a back-up copy. Back-up copies must include all proprietary rights notices appearing on the original and must remain in your possession or control.

Except as specifically permitted in this Agreement, you may not (i) copy the Software or this manual, (ii) modify the Software or separate out any of its components for use with other software (except to the extent contemplated in the enclosed user documentation) (iii) use the Software to provide time sharing, service bureau or similar services, or (iv) decompile, disassemble, or otherwise reverse engineer the Software. Further, you may not allow anyone to do anything that this Agreement prohibits you from doing.

You understand that the Software is licensed to you and not sold. Quarterdeck retains title to all copies of the Software.

2.	Limited Warranties and Disclaimer. (a) Quarterdeck warrants that, for ninety (90) days after you obtain the Software (the "Warranty Period"), (i) the Software will operate as stated in the enclosed user documentation, and (ii) the disk or other media on which the Software is provided will be free of defects in material or workmanship. This limited warranty does not cover anything caused by accident or abuse or by use of the Software other than for its reasonably intended purposes and as recommended in the accompanying user documentation. Also, Quarterdeck does not warrant that the operation of the Software will be uninterrupted or error free. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

(b)	Except as stated in Section 2(a), Quarterdeck does not make any warranties. In particular, Quarterdeck disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The duration of any implied warranty that is not effectively disclaimed will be limited to the 90 day Warranty Period. Some states do not apply limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

3.	Exclusive Remedies. (a) If, during the Warranty Period, you report any breach of warranty to Quarterdeck and Quarterdeck is reasonably able to verify that breach, Quarterdeck will, at its option, either (i) correct the Software or replace any defective media, (ii) help you work around or avoid the problem, or (iii) allow you to return the Software, all accompanying documentation, and all other accompanying written materials in the original packaging for a full refund. If you return the Software for a refund, you may not retain or use the Software, and you must immediately destroy all back-up copies and any other copies of the Software in your possession or control.


(b)	During the Warranty Period, you may report breaches of warranty over the phone by calling
(800) 354-3222 or by letter addressed to Quarterdeck Corp., 5770 Roosevelt Blvd. Building 400, Clearwater, FL 34620, Attention: Customer Service. You must describe the breach in detail and include a phone number or address at which you can be reached during normal business hours. Quarterdeck will respond within a reasonable time to any reported breach. You must pay all costs of shipping any Software or other materials from you to Quarterdeck and from Quarterdeck to you. Any corrected or replaced software that you obtain under this Agreement will be considered part of the Software licensed under this Agreement and will be covered by warranty only for any time remaining in the original Warranty Period.

(c)	The remedies stated in this Section 3 are your only rights or remedies, and will be Quarterdeck's only liability or obligation, for any breach by Quarterdeck of any warranty.

4.	Proprietary Rights. Quarterdeck and its licensors retain all copyrights, trade secret rights, patents, trademarks, and any other proprietary rights covering or relating to the Software. You acknowledge that the Software includes or incorporates proprietary and confidential information belonging to Quarterdeck and/or its licensors. All rights not expressly granted by Quarterdeck in this Agreement are reserved.

5.	No Consequential Damages; Limitation of Liability. Neither Quarterdeck nor its licensors will be liable for any special, incidental, consequential or exemplary damages, including without limitation damages for loss of use, lost profits or loss of data or information of any kind, arising out of or in connection with the Software or its use or this Agreement, even if Quarterdeck or its licensor have been advised of the possibility of such damages. In no event will Quarterdeck's or its licensors' liability for any claim relating to the Software or its use or this Agreement, whether in contract, tort or any other theory of liability, exceed the license fee paid by you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6.	Limits on Your Right to Transfer. You may not sublicense, rent, lease, lend, sell, grant a security interest in, or otherwise transfer the Software or any rights under this Agreement, except that you may transfer your copy of the Software if: (i) you transfer to the same person all copies of the Software and of any accompanying documentation in your possession or control, (ii) that person agrees in writing to assume all of your obligations under and otherwise to be bound by this Agreement, and (iii) you notify Quarterdeck at the address or phone number specified below of the transfer of the Software, including the name, address and phone number of the new user of the Software and the serial number of the Software. Your rights under this Section 6 only apply to incidental transfers. No right is granted to transfer or in any way distribute multiple copies of the Software in connection with a trade or business (whether as a value added reseller, OEM, distributor, systems integrator, or otherwise).

7.	Export. You acknowledge that the Software is subject to United States export control laws, including the export administration regulations. You will not export, re-export or divert the Software in contravention of those laws.

8.	Termination. Quarterdeck may terminate this Agreement if you violate it. You must destroy all copies of the Software in your possession or control promptly upon termination. Upon Quarterdeck's request, you must certify in writing that you have complied with your obligations under this Section 8 and otherwise under this Agreement. Termination by Quarterdeck will not limit any of its other rights or remedies under this Agreement or at law or in equity. Any provision of this Agreement that by its sense and context is intended to survive termination of this Agreement will survive termination.

9. 	Severability. If any provision of this Agreement is illegal or unenforceable under applicable law, the remaining provisions of this Agreement will remain valid and fully enforceable. If any provision is in part enforceable and in part unenforceable, it will be enforced to the extent permitted under applicable law.

10. 	U.S. Government Restricted Rights. If this product is licensed by a DoD agency, such agency's rights in this product are governed by the restrictions in the Technical Data -- Commercial Items clause at DFARS 252.227-7015 and DFARS 227.7202, or any successor regulation. If this product is licensed by any other agency or instrumentality of the United States of America, use, duplication and disclosure are subject to restriction as set forth in subparagraphs (a) - (d) of the rights in Technical Data and Computer Software clause at FAR 52.227-19 or any successor regulation.

11.	Governing Law. This Agreement is governed by California law.

12. 	Entire Agreement. This Agreement, together with any special rights or promotions provided in writing with your copy of the Software, is the entire agreement between you and Quarterdeck relating to the Software. It supersedes any prior or contemporaneous oral or written communication relating to the Software.

Questions? Write: Quarterdeck Corporation, 13160 Mindanao Way, Marina del Rey, CA 90292-9705. Phone: (310) 309-3700 Fax: (310) 309-4218.